Privacy Policy

Fresh and Silk Flowers respects your privacy and we are committed to the protection of your personal information. As such, the information we collect from you is strictly confidential.

WHAT INFORMATION WE COLLECT AND HOW WE USE IT
While using this website we may request certain personal information to facilitate placing an order. This may include your:

• Name
• Address;
• Contact numbers;
• Email address;
• Credit card details; and
• Recipient details.

We use this information in various ways: to communicate with you regarding your order, to facilitate delivery of your order and to receive credit card authorisation.

INFORMATION COLLECTED FROM VISITS TO OUR WEBSITE
When you visit our site we record the following information for our own trouble shooting, security, marketing and statistical purposes:

• Your IP address;
• The date and time you accessed our site;
• The previous page you visited before visiting our site(‘referrer’);
• The pages you have accessed and any documents downloaded;
• The success/failure code; and
• Your operating system.

We use web server programs to collect the above information. This information is used to create summary statistics which allow us to assess the number of visitors to different sections of our site, discover what information is most and least used, determine technical design specification, and help us make our site more useful to our visitors.

No attempt will be made by us to identify visitors or their browsing activities except in the unlikely occurrence that we are required to do so by law.

SECURITY OF YOUR PERSONAL INFORMATION
All information we collect is encrypted and transmitted to Fresh and Silk Flowers using SSL technology. Your information is then stored on our firewall-protected network. For more information regarding security please read our security policy.

DISCLOSURE OF INFORMATION
We will not reveal, disclose, sell, distribute, rent, licence, share or pass that information on to any third parties outside of this company, unless you have personally authorised us to do so or if required by law.

ANONYMITY
We understand that sometimes part of the joy of sending flowers can be in giving them from ‘your secret admirer’.

If a recipient requests information about who sent them a gift, this information will not be provided without your expressed permission. We will contact you advising you that the request has been made, however, we will not release that information until such time as we get approval from you to do so. As such all orders are considered to be anonymous unless you tell us otherwise.

After all, sending a gift should be a private affair!

Fresh and Silk emails and mailing lists

Anyone can choose to receive Fresh and Silk Flowers e-newsletters and at any stage you wish to stop receiving any promotional emails simply unsubscribe.

We do not support, condone or participate in Spam email

Terms and Conditions of Use

Fresh and Silk Flowers provide their services to you in accordance with the following conditions. If you visit, browse or shop at freshandsilkflowers.co.uk, you accept these conditions.

PRIVACY
Please review our Privacy Policy to understand our practices.

ELECTRONIC COMMUNICATIONS
When you visit freshandsilkflowers.co.uk or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. Please review our Security Policy to understand our practices.

COPYRIGHT
All content included on this site, such as text, graphics, logos, button icons, images, downloads, and software, is the property of Fresh and Silk Flowers or its content. The compilation of all content on this site is the exclusive property of Fresh and Silk Flowers. All software used on this site is the property of Fresh and Silk Flowers or its software.

PRODUCT DESCRIPTIONS
Fresh and Silk Flowers attempt to be as accurate as possible. However, Fresh and Silk Flowers does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered on freshandsilkflowers.co.uk itself is not received as described, it will be similar in content and colours as we cannot guarantee that we have regular stocks of particular flowers at all times. We do, however, pride ourselves on our floral arrangements and will endeavour to satisfy descriptions of all orders.

PRICING
Except where noted otherwise, the price displayed for products on our website represents the full retail price listed on the product itself. Prices are quoted in UK Pounds unless otherwise noted.

Security Policy

Absolute security online is paramount at freshandsilkflowers.co.uk and we understand just how important it is to you too. This is why we have made security our primary concern.

• Complete Security
• Safe Shopping Guarantee
• Offline Payment

Complete Security

The authenticity of this site has been established by www.internetpages.com and you are welcome to view our digital certificate information. This digital certificate ensures that all information that you provide us with is encrypted and transmitted via 128 bit SSL (Secure Socket Layer).

SSL is the industry standard for the transmission of credit card details. Your information is encrypted using a complex mathematical algorithm before being sent over the Internet. It is almost impossible for an unauthorised party to seize the encrypted data.

You will know that your details are being safeguarded by looking for the padlock or unbroken key that will appear at the bottom of your browser whenever you are providing us with personal information.

You can also identify a secure site by looking at the address. For example, when you go to the freshandsilkflowers.co.uk order page you will notice that the address starts with ‘https://’, while non-secure pages begin with ‘http://’.

Information at freshandsilkflowers.co.uk is protected by is sophisticated firewalls and other security systems. We also have strict organisational procedures in place to ensure that the integrity of your data is maintained at all times.

Your bank can also provide you with additional information regarding the security of your credit cards.

Safe shopping guarantee

Fresh and Silk Flowers is so confident of its security procedures that we back every online credit card purchase with our freshandsilkflowers.co.uk Safe Shopping Guarantee.

We guarantee that every transaction you make online with your credit card at the freshandsilkflowers.co.uk website will be safe. This means that you pay nothing if unauthorised charges, payable to freshandsilkflowers.co.uk, are made to your credit card as a result of shopping at the freshandsilkflowers.co.uk website.
In the event of unauthorised use of your credit card, you must notify your credit card provider immediately in accordance with its reporting rules and procedures. Your credit card provider with then notify us of the charge to freshandsilkflowers.co.uk on your card and we will arrange for it to be reversed.

Offline Payment

If you are still uncomfortable using your credit card online at freshandsilkflowers.co.uk, that’s okay! You can contact our friendly customer service team and we will take your order over the phone to make use of one of our other payment options.